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Founded in 2016 in the vibrant city of London, Willow & Onyx was born from a passion for creating luxury fashion that’s accessible to everyone. Our founder, Lavinia Beatrice St. Clair started the journey with a simple belief: looking chic and refined shouldn’t have to come with a hefty price tag. After years of traveling and exploring global fashion trends, she wanted to bring something different - an opportunity for people to feel confident and stylish in fashion pieces, without overspending.
Trusted by more than 19,000 women
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FAQs
As soon as your order is shipped, you’ll receive a confirmation email with a link to your personal tracking details, allowing you to stay updated on your order’s location at any time.
For customer support, please email us at: support@hannahharold.uk
Feel free to reach out, and we will respond as promptly as possible.
Kindly note that customer service is not available through Instagram or Facebook. To avoid delays, please send only one email regarding your inquiry. Thank you for your understanding!
Office hours: Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM.
When purchasing online using your credit card or paypal, all of your information is entered into an SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider's network, where your card and transaction is authorized and approved. Your payment information is not stored on our servers.
Your order will be shipped with a tracking number, allowing you to chec its progress anytime
Make secure paments with all major credit cards and Paypal
You have 30 days to decide wheather to keep the product or return it hassle-free.